Customer Centricity

Take the Customer Centricity framework and add value to your business as a trusted customer advisor.  Learn how to integrate and organize marketing functions around your customers by using the transformative power of a customer-centric marketing approach.

Designed with You in Mind

• 100% Online – Perfect for working professionals
• Self-Paced Learning – Take classes at your own speed anytime, anywhere
• Game-ified Learning Platform – Powered by the award-winning Rali platform, this course makes online learning engaging, relevant, challenging, and, most importantly, fun
• Digital Credential in Customer Centricity

Gain Knowledge in the Following Key Topics

• The Evolution of the Marketing Practice
• Harnessing the Power of Customer Centricity
• Creating Value for Customers
• Gaining a Competitive Advantage Through Customer Loyalty
• Aligning Marketing Strategies with Customer Needs
• Managing Customer Expectations
• Building a Genuinely Customer Centric Organization

Add Value to Your Organization

• Dramatically improve customer centric mindset and strategy for you and your company
• Strengthen customer loyalty and foster long-term customer relationships
• Ideal for sales managers and their teams or for emerging marketing professionals ready to take their career to the next level

Not ready to register or have an interest in a group rate? Fill in the form to request more information.