Your Talon Card…now available in Apple Wallet, Google Wallet and Samsung Wallet! 

Tap your iPhone, Apple Watch, Samsung Galaxy or other eligible Android phones at readers across campus to conveniently use your Mobile Talon Card. Your Mobile Talon Card acts just like your physical card and now you can add it to your preferred digital wallet.  

Your Mobile Talon Card will save time, enhance security and promote sustainability by reducing plastic waste. Our campus is embracing flexibility, convenience, safety and efficiency. No more worries about forgetting your ID — your phone is always by your side, granting access to residence halls, libraries, bookstores, classes, dining halls and more. KSU is proud to embrace the future of campus life with secure, accessible Mobile Talon Cards! 

Download the Transact eAccounts App:

Please Note: If you currently have a physical Talon Card, setting up mobile credential will result in the deactivation of your physical card.

Upload a Photo for Your Mobile Talon Card

An approved photo is required to use your Mobile Talon Card. If you already have a Talon Card, a new photo is not required. Online Photo Submission is currently set to only allow one (1) approved photo.

  1. Download or update the Transact eAccounts app. 
  2. Select “Kennesaw State University” from the list of schools.
  3. Sign in with your KSU NetID — make sure you have set up Duo Authentication, it is required to submit your photo.
  4. Click the Settings tool and select “Submit ID Photo” and “Get Started.”
  5. Read and agree to the Terms and Conditions. 
  6. Review the Photo Requirements then follow the instructions for uploading a photo and providing an ID document (current US driver’s license, current passport, current US government ID).
  7. Once you have added your photo and ID document, tap “Submit & Sign Out.” You will receive confirmation on your screen as well as through your KSU email. 

Once your photo has been approved by Talon One Service Center staff, you will receive additional instructions for accessing your Mobile Talon Card via KSU email.

 

Setting Up eAccounts on Apple

  1. Download the Transact eAccounts app from the App Store to your phone.
  2. Open Transact eAccounts, click through the startup screens and select “Get Started.”
  3. Search for Kennesaw State University and click through to the Duo Authentication login screen.
  4. Enter your Kennesaw State University NetID to authenticate your device.
  5. If you do not have an ID photo on file, you will need to upload a new photo for your Mobile Talon Card. If you are moving from a physical card to a Mobile Talon Card, you will already have a photo on file. 
  6. Click “Add to Wallet.”  
  7. Read and Accept the Terms & Conditions to continue.
  8. Click Done, and you’re all set! 

Note: If you share an iCloud account with another KSU student, you will NOT be able to add the ID to your iPhone. You must have your own iCloud account to add the Mobile Talon Card ID to your Wallet.

 

Setting Up eAccounts on Android

  1. Download the Transact eAccounts app from the Google Play Store to your phone.
  2. Open Transact eAccounts, click through the startup screens and select “Get Started.”
  3. Search for Kennesaw State University and click through to the Duo Authentication login screen.
  4. Enter your Kennesaw State University NetID to authenticate your device.
  5. If you do not have an ID photo on file, you will need to upload a new photo for your Mobile Talon Card. If you are moving from a physical card to a Mobile Talon Card, you will already have a photo on file. 
  6. Click “Add to Wallet.”  
  7. Read and Accept the Terms & Conditions to continue.
  8. Click Done, and you’re all set! 

 

Express Mode and Quick Access

Your Mobile Talon Card features the Express Mode/Quick Access transaction experience. This means you will not need to pull up your Mobile Talon Card in the Wallet like you do with other cards. Simply tap the top of your phone to the middle of the reader without pulling up the Wallet — this will result in fewer misreads and smoother transactions!

Express Mode on your iPhone
  1. Open the Wallet app and select your card.
  2. Tap the Menu button in the top right corner, then tap “Card Details.”
  3. Tap “Express Transit Settings” or “Express Mode.”
  4. Select your Mobile Talon Card. Once confirmed, a check mark should appear next to it.

Note: If you share an iCloud account with another KSU student, you will NOT be able to add the Mobile Talon Card to your iPhone. You must have your own iCloud account to add the Mobile Talon Card to your Wallet.

Express Mode on Your Apple Watch
  1. On your iPhone, open the Apple Watch app.
  2. In the My Watch tab, tap “Wallet & Apple Pay.” 
  3. Tap “Express Transit Card.”
  4. Select your Mobile Talon Card and authenticate on your Apple Watch with your passcode.
Quick Access on Your Google Phone

Quick Access Should be automatic on your Google Phone. You do not need to unlock your phone, but the screen must be awake to use your Mobile Talon Card. If you are having trouble with accessing your Mobile Talon Card in your Google Wallet, follow the steps below: 

  1. Enable NFC on your phone in your Settings menu. NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices>Connection Settings. (If not found there, use the Search option on the top right to double check.).
  2. Toggle the NFC setting to on.
  3. Open Google Wallet and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Wallet home screen.
  4. You do not need to unlock your phone, but the screen must be awake to use your Mobile Talon Card. Tap the power button to wake the screen and tap your phone against the reader. Note, the antenna location may vary by device, although it is often in the middle of the phone. As a result, you may have to adjust the orientation of your phone against the reader to have your mobile credential recognized.
  5. To display your Mobile Talon Card, open the Transact eAccounts app and select the View in Google Wallet icon.
Quick Access on Your Samsung Galaxy Phone
  1. Samsung Galaxy phone, open the Samsung Wallet app.
  2. Tap the “Quick Access” menu at the bottom of the screen. Then swipe down on the list of cards and tap “Edit Quick Access.”
  3. Tap the Add icon (the plus sign) next to your Talon Card.
  4. When you’re finished editing, tap “Save.”
Quick Access on Your Samsung Galaxy Watch
  1. Open Galaxy Wearable app from your paired Samsung Galaxy Watch.
  2. Tap Watch settings.
  3. Tap Samsung Wallet.
  4. Tap the "+" button.
  5. Tap Student ID.
  6. Select your Mobile Talon Card. It should now be successfully added to your Galaxy Watch.
  7. To confirm, open the Quick Access tab to check your Talon Card has been added.

 

If you are having issues where the Mobile Talon Card requires you to authenticate with your Face ID, Finger ID or Passcode before it will complete a read, check your Express Mode/Quick Access settings to ensure it is turned on. If it is on but you are having the issue still, toggle it off then on again. Then, go to your Settings app and toggle Wallet in the Face ID setting (it doesn't matter if this setting is off or on, but toggling it should resolve the issue).

 

 

FAQ's

Using Your Mobile Talon Card On and Around Campus

    • To unlock doors (Residence halls and student spaces) 
    • To check out books and equipment from the libraries and UITS
    • To use your Meal Plan at The Commons and Stingers dining halls 
    • To make purchases from the KSU Bookstore 
    • At other on-campus points of sale (restaurants, The Market, the Campus Print Shop, copiers, vending, etc.) 
    • To check in at the Recreation Center
    • To tap in at events and other locations around campus
  • Information on the Mobile Talon Card comes to us from the university’s core business systems. Students should contact the Registrar’s Office and Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Talon Card on your phone within 48 hours. Note: Name information updates will sync at the turn of each semester.

  • Account balances are currently only displayed on Apple & Samsung Galaxy devices. 

    If your account balances are $0, they will not display until funds are added.  

    If you have available funds that are not displaying, please contact the Talon One Service Center at (470) 578-8663 (T-ONE) or talonone@kennesaw.edu.

     

  • A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction. 
  • Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.  
  • Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Mobile Talon Card. 
  • Your Mobile Talon Card will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at KSU, your credential will stay active and update accordingly. 
  • Once you set up your Mobile Talon Card, your physical card will be automatically deactivated. We recommend you properly dispose of your physical card. Remember, the Mobile Talon Card is a privilege and benefit of being part of the KSU community. Anyone found to be misusing their physical card or Mobile Talon Card is subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Troubleshooting Your Mobile Talon Card

  • The following devices are compatible with Transact eAccounts and Mobile Talon Card: 

    • iPhone: iPhone SE, iPhone 6, iPhone 6s or later; iOS 15 or later
    • Android: NFC-capable phone version 6.0 or later
    • Samsung: eSE enabled device with Android S or later OS
    • Galaxy S Series: S20 or later
    • Galaxy Note Series : Note20
    • Galaxy Z Series: Z Flip 5G, Fold 5G, Z Flip 2, and Fold 2 or later
    • Galaxy A Series: A53
    • Apple Watch: Series 1 or later, and watch OS 5 or later
    • Samsung Galaxy Watch: 6 or later
  • On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates. 
  • Instructions can be found at https://uits.kennesaw.edu/support/netidnewpassword.php. 
  • Instructions can be found at https://uits.kennesaw.edu/duo/index.php. 
  • Contact the Talon One Service Center at (470) 578-8663 (T-ONE) or talonone@kennesaw.edu.
  • Yes, you will need to install the updated version of the Transact eAccounts mobile app. 
  • If you recently downloaded your Mobile Talon Card, please allow at least 24 hours before attempting to use your Mobile Talon Card for functions including printing at an on-campus printer, tapping into events or visiting the Recreation Centers as these systems require more time to update.  
  • For Apple and Android devices, you can set up Express Mode or Quick Access Mode to be able to use your Mobile Talon Card without first unlocking and opening your wallet.  

Securing Your Account

  • All Mobile Talon Cards can be managed through the Transact eAccounts app or web version in the Card Management section. You can disable or reinstate your card. 

    If applicable, identify the fraudulent activity:

    • For purchases using Meal Plans, Dining Dollars or KCash, contact the Talon One Service Center at (470) 578-8663 (T-ONE) or talonone@kennesaw.edu and report the suspected fraud.
    • If door access was involved, please email dooraccess@kennesaw.edu.   

    In the Transact eAccounts app: 

    • Click the settings gear in the upper right corner.  
    • Select the Card Management option. 
    • Choose the credential you want to deactivate and toggle it off.  
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  

    In the Transact eAccounts web version: 

    • Select Card Services 
    • Select Deactivate Card 
    • Select the credential to deactivate and click on “Deactivate Card” 
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 

    Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472  

    Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/ 

  • To reactivate a found device that was suspended, perform the following steps: 

    In the Transact eAccounts App: 

    • Click the settings gear in the upper right corner.  
    • Select the Card Management option. 
    • Choose the credential you want to reactivate and toggle it on.  
    • You will receive a confirmation email. Only the selected card will be reactivated.   

    In the Transact eAccounts Web Version: 

    • Select Card Services.
    • Select Activate Card.
    • Select the credential to reactivate.  
    • You will receive a confirmation email. Only the selected card will be reactivated.   

  • You should remove your card from your old device before attempting to download your Mobile Talon Card on a new device.

    In the Transact eAccounts app: 

    • Click the settings gear in the upper right corner.  
    • Select the Card Management option. 
    • Choose the credential you want to deactivate and toggle it off.  
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  

    In the Transact eAccounts web version: 

    • Select Card Services 
    • Select Deactivate Card 
    • Select the credential to deactivate and click on “Deactivate Card” 
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 
       

  • You should deactivate any use of the Mobile Talon Card before selling or discontinuing use of your current device. Failure to do so may prevent you from adding the Mobile Talon Card to another device going forward.

    To deprovision your Mobile Talon Card from your device, follow the steps below: 

    • Open the Transact eAccounts app
    • Click on your name to expand the section 
    • Click More Information 
    • Click "Remove Campus ID" and select whether you want to remove the Mobile Talon Card from your phone, or watch. If you would like to remove it from both devices, you will need to repeat these steps

    If you no longer have access to your device, and you need help deprovisioning your card, please contact the Talon One Service Center at (470) 578-8663 (T-ONE) or talonone@kennesaw.edu.

     

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