Frequently Asked Questions

To pick up your Talon Card, please visit one of our three Talon One Service Centers. Remember to bring a current government-issued photo ID (driver's license or passport) to pick up your Talon Card.

Your Talon Card can be used for:

• Campus identification purposes
• University Dining
• KSU Bookstore purchases
• Copying and printing
• Riding the Big Owl Bus
• On-campus student clinics
• Access to the Student Recreation and
• Wellness Center
• Access to your dorms, offices, and other rooms on campus

There is a $14 fee for your first Talon Card, which is applied to your student account when you receive the card.

There is a $25 replacement fee for replacing your Talon Card. If your card is experiencing issues due to normal wear and tear, we will waive the $25 replacement fee.

If you are a residential student, your on-campus housing PIN can be reset by visiting the Door Access website and selecting "Update Your PIN." Resetting your PIN will ensure your room is secure, even if someone else has your Talon Card.

For KCash and Meal Plans, please log into My Card Manager and select "Card Services" on the top of the page. Select the card to deactivate under "Deactivate Card," and then click "Deactivate Card" at the bottom, right.

To deactivate your Fifth Third Bank account from your Talon Card, you will need to contact Fifth Third Bank directly at 1-800-782-0279.

We advise against puncturing your Talon Card; it contains special technology that will be damaged and rendered inoperable by hole-punching. Our KSU Bookstore carries a variety of ID holders available for purchase. Please note, a $25 replacement fee will be charged for a damaged card due to punctures of any kind.

Submit a KCash refund request and our KCash team will reach out to you directly.

Yes. Students have three semesters after the last semester they are enrolled to use their KCash balance.

You can deposit funds and check your KCash account balance by visiting a KCash machine on campus or online by following these steps:

1. Log in using your KSU email/password and Duo
2. Click on "+Add Money" under the KCash icon
3. Enter your deposit amount and click "Next"
4. Enter your payment and billing information and click "Submit"

KCash funds do not expire and roll over year to year. However, after twelve months of account inactivity, your account will be cleared and the remaining balance will revert back to the University.

We are more than happy to apply access that has been granted to your Talon Card. All door access is granted by the campus Door Access department, and must be requested by a designated point of contact for your department/school/college. For more information, please visit the Door Access website.

All door access requests are also submitted to the Door Access department by a designated point of contact for your department/school/college. For more information about requesting door access, please visit the Door Access website. Once your request has been processed, please visit the Talon One Service Center to pick up your physical keys.

The University has partnered with BankMobile to deliver your refund to you quickly and securely. Read KSU's BankMobile documents. For more information about BankMobile, visit their website and FAQ.

Please email the Talon One Service Center at talonone@kennesaw.edu from your KSU email to have your access code reset.