Frequently Asked Questions

The following devices are compatible with Transact eAccounts and Mobile Talon Card. Please ensure that your device’s operating system is up to date with no pending updates: 

• iPhone: iPhone 8 or later; iOS 16 or later
• Android: NFC-capable phone version 10 or later
• Samsung: eSE enabled device with Android S or later OS
• Galaxy S Series: S20 or later
• Galaxy Note Series : Note20
• Galaxy Z Series: Z Flip 5G, Fold 5G, Z Flip 2, and Fold 2 or later
• Galaxy A Series: A53
• Apple Watch: Series 1 or later, and watch OS 5 or later
• Samsung Galaxy Watch: 6 or later

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates. 

Instructions can be found at https://uits.kennesaw.edu/support/netidnewpassword.php. 

Instructions can be found at https://uits.kennesaw.edu/duo/index.php. 

Contact the Talon One Service Center at (470) 578-8663 (T-ONE) or talonone@kennesaw.edu.    
 

Yes, you will need to install the updated version of the Transact eAccounts mobile app. 

If you recently downloaded your Mobile Talon Card, please allow at least 24 hours before attempting to use your Mobile Talon Card for functions including printing at an on-campus printer, tapping into events or visiting the Recreation Centers as these systems require more time to update.  

For Apple and Android devices, you can set up Express Mode or Quick Access Mode to be able to use your Mobile Talon Card without first unlocking and opening your wallet.  

• Apple Devices 
• Samsung Devices
• Google Devices
  • Please note that Google Wallet requires you to wake the phone to use the credential 

All physical and Mobile Talon Cards must be updated at a HotSpot every seven days. Please update your Mobile Device when you set up your new Mobile Talon Card, whenever you have new access added, and at least once every seven days.

To find your KSU ID: 

• Open the Transact eAccounts App and sign in 
• Click the gear icon in the top right corner. This will open your account manager
• Select Card Management
• On the first line, you will see a string of numbers. Your KSU ID number is the last 9 digits of this number string. 

Please note that for Android phones, you may need to rotate the device horizontally to see the full KSU ID number. 

All Mobile Talon Cards can be managed through the Transact eAccounts app or web version in the Card Management section. You can deactivate, disable or reinstate your card.  

If applicable, identify the fraudulent activity:

• For purchases using Meal Plans, Dining Dollars or KCash, contact the Talon One Service Center at (470) 578-8663 (T-ONE) or talonone@kennesaw.edu and report the suspected fraud.
• If door access was involved, please email dooraccess@kennesaw.edu.   

In the Transact eAccounts app: 

• Click the settings gear in the upper right corner.  
  Select the Card Management option. 
• Choose the credential you want to deactivate and toggle it off.  
• You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  

In the Transact eAccounts web version: 

• Select Card Services 
• Select Deactivate Card 
• Select the credential to deactivate and click on “Deactivate Card” 
• You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 

Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472  

Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/ 

To reactivate a found device that was suspended, perform the following steps: 

In the Transact eAccounts app: 

• Click the settings gear in the upper right corner.  
• Select the Card Management option. 
• Choose the credential you want to reactivate and toggle it on.  
• You will receive a confirmation email. Only the selected card will be reactivated.   

In the Transact eAccounts web version: 

• Select Card Services.
• Select Activate Card.
• Select the credential to reactivate.  
• You will receive a confirmation email. Only the selected card will be reactivated.   

In the Transact eAccounts app: 

• Click the settings gear in the upper right corner.  
• Select the Card Management option. 
• Choose the credential you want to deactivate and toggle it off.  
• You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.  

In the Transact eAccounts web version: 

• Select Card Services 
• Select Deactivate Card 
• Select the credential to deactivate and click on “Deactivate Card” 
• You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 

You should remove any use of the Mobile Talon Card before selling or discontinuing use of your current device. Failure to do so may prevent you from adding the Mobile Talon Card to another device going forward.

To remove or deprovision your Mobile Talon Card from your device, follow the steps below: 

• Open the Transact eAccounts app
• Click on your name to expand the section 
• Click More Information 
• Click "Remove Campus ID" and select whether you want to remove the Mobile Talon Card from your phone, or watch. If you would like to remove it from both devices, you will need to repeat these steps

If you no longer have access to your device, and you need help removing your card, please contact the Talon One Service Center at (470) 578-8663 (T-ONE) or talonone@kennesaw.edu.

Apple Wallet Google Wallet Samsung Wallet

Physical Talon Cards are available to incoming students and new employees if their mobile device is not compatible with the Mobile Talon Card.

Incoming Students

If Attending Orientation: After your photo is submitted and officially approved, you will receive your Talon Card during your Orientation. The $14 first student ID fee is included in the cost of Orientation.

If Not Attending Orientation: After your photo is submitted and officially approved, visit the Talon One Service Center to receive your Talon Card. A $14 first student ID fee will be charged to your Owl Express after you receive your card.

New Employees

All employees will take their photo and receive their Talon Card during their New Employee Orientation (NEO). If you are unable to attend NEO, you may go to any Talon One location at a later time to take your photo and receive your Talon Card.

To pick up your Talon Card, please visit one of our three Talon One Service Centers. Remember to bring a current government-issued photo ID (driver's license or passport) to pick up your Talon Card.

There is a $14 fee for your first Talon Card, which is applied to your student account when you receive the card.

There is a $25 replacement fee for replacing your Talon Card. If your card is experiencing issues due to normal wear and tear, we will waive the $25 replacement fee.

If you are a residential student, your on-campus housing PIN can be reset by visiting the Door Access website and selecting "Update Your PIN." Resetting your PIN will ensure your room is secure, even if someone else has your Talon Card.

For KCash and Meal Plans, please log into My Card Manager and select "Card Services" on the top of the page. Select the card to deactivate under "Deactivate Card," and then click "Deactivate Card" at the bottom, right.

To deactivate your Fifth Third Bank account from your Talon Card, you will need to contact Fifth Third Bank directly at 1-800-782-0279.

We advise against puncturing your Talon Card; it contains special technology that will be damaged and rendered inoperable by hole-punching. Our KSU Bookstore carries a variety of ID holders available for purchase. Please note, a $25 replacement fee will be charged for a damaged card due to punctures of any kind.

We are more than happy to apply access that has been granted to your Talon Card. All door access is granted by the campus Door Access department, and must be requested by a designated point of contact for your department/school/college. For more information, please visit the Door Access website.

All door access requests are also submitted to the Door Access department by a designated point of contact for your department/school/college. For more information about requesting door access, please visit the Door Access website. Once your request has been processed, please visit the Talon One Service Center to pick up your physical keys.

The University has partnered with BankMobile to deliver your refund to you quickly and securely. Read KSU's BankMobile documents. For more information about BankMobile, visit their website and FAQ.

Please email the Talon One Service Center at talonone@kennesaw.edu from your KSU email to have your access code reset.