Campus Postal Services is the primary source for shipping and receiving items for the KSU community, both internally and externally. We also provide United States Postal Service (USPS) for the entire campus and UPS Campus Ship for KSU Departments.

Here's what you need to know about sending and receiving mail on campus:

  • We receive a high volume of packages daily. USPS mail and packages are processed on the day they arrive on campus, Monday through Friday.
  • Campus Postal Services is not responsible for any mail items or delivery services that do not deliver directly to our warehouse. 
  • Please note that if the shipping carrier lists the shipping status as “delivered,” it does not necessarily mean it has reached the final destination; it only means the package has arrived on campus.
  • Recipients will receive an automated email from Campus Postal Services when the package has reached the Student Mail Center and is available for pickup. Students, please wait until you have received the email notification from Campus Postal Services before picking up your package.

Services Offered by Student Mail Services

Services include, but are not limited to:

  • First-Class Mail
  • Priority Mail
  • Express Mail
  • Envelopes
  • Boxes
  • Postage

Drop-off point for:

  • United States Postal Services
  • FedEx (Prepaid Label Only)
  • UPS (Prepaid Label Only)

Collecting Packages and Mail

Follow the tips below to ensure proper addressing for your mail. Please note that only residents are eligible to receive mail on campus. If you are a non-residential student and wish to receive mail on campus, please refer to Who Can Receive Mail on Campus?

Your item will only be available for pickup once you receive an email notification. A valid picture ID will be required to pick up the item.

  • Students have 10 days to retrieve letter mail and packages.
  • In order to ensure successful delivery, Student Mail Services will send two email notifications for packages within the 10-day window. If the item is not claimed within 10 days, it will be returned to the sender.

1 - Address Your Packages and Mail

Please make sure that your packages and mail are addressed as follows:

Full Name
Campus Mailbox Number
1200 Chastain Road – Ste. 204
Kennesaw, GA 30144

To find your Campus Mailbox Number, log in to the Housing Portal and select the "Personal Info" tab in the top gold menu bar.

2 - Order Your Stuff

When ordering online or receiving mail from family, be sure to schedule deliveries for Monday through Friday between 7:00 AM and 4:00 PM. 

Campus Postal Services and Student Mail are closed on weekends and holidays, so deliveries outside of these times are not accepted and could be left in unsecured areas.

For Amazon and third-party deliveries (i.e., Laser Ship) requiring additional delivery instructions, please note the following:

  • Open from Monday – Friday | 9:00 AM – 4:00 PM
  • Saturday and Sunday | Closed for deliveries
  • Can this address receive deliveries on Federal holidays? No
    • Where should we receive this package at this address? Mailroom or property staff

3 - We Process Your Stuff

You place the order. We  handle the rest. An email from CampusPostalServices@kennesaw.edu  will notify you to pick up your items at the Student Mail Window or from the parcel locker system.

No email means your package is not yet ready.

Note: Letters and cards are processed the same way but are kept behind the counter. You will receive an email notification.

4 - Pick Up Your Stuff

Counter Pickup: Show your email and Talon Card at the Student Mail window.

Parcel Locker: Follow the instructions in the email.

You can access the Student Centers during regular hours of business.

Hours of Operation and Holiday Hours

 

Who Can Receive Mail on Campus? 

Mail and package delivery is only available for residential students. If you are a non-residential student, and you wish to receive mail on campus, you must complete the Campus Mailing Address Rental Form. The annual fee is $40 and covers fall and spring semesters. Reservations are on a first-come, first-served basis, and assignments are not guaranteed to stay the same year after year.  

Campus Mailing Address Rental Form

 

Mail is accessible while the Student Mail Center is open. Lockers are accessible when the buildings are open.

The Student Mail Center window is open Monday through Friday between 9:00 AM and 4:00 PM. 

The Mailroom accepts trackable packages from DHL, FedEx, UPS and the United States Postal Service. The Mailroom does not accept freight shipments or local deliveries such as Walmart, Instacart, Amazon delivery, flower deliveries or other non-trackable packages.

Amazon packages are accepted, but only those that are SHIPPED to campus. Occasionally, Amazon (and other companies) will use third-party delivery companies. These drivers often leave items in random locations, leave them unattended and/or deliver them when campus is closed. The Mailroom takes no responsibility for these items. Unfortunately, there's little you can do to select the type of delivery Amazon uses. If given the option, always select "shipping" and not "delivery.”

Food Delivery 

KSU Campus Postal Services and the Student Mail Center are not responsible for food deliveries from Amazon Fresh, Grub Hub, Walmart, Door Dash, or Uber Eats. Food deliveries should be coordinated through each driver to the Student Center.

All About Amazon

Amazon Lockers

Kennesaw 

If you would like your Amazon item to be delivered to the Amazon “Doughnut” Lockers, you must choose the Amazon Doughnut Locker as the delivery location, not just enter the address of the entire building in which the Lockers are housed.

When you checkout on Amazon, and you’re at the screen where you select the shipping address, you would click on the orange "a" pin icon to see nearby pick-up locations.

From there, choose “Amazon Hub Locker – Doughnut.”

Once Amazon delivers to the “Doughnut” Lockers location, you will receive a notification from Amazon and have three (3) days to pick up the item.

 

Marietta 

If you would like your Amazon item to be delivered to the Amazon “Dugout” Lockers, you must choose the Amazon Dugout Locker as the delivery location, not just enter the address of the entire building in which the Lockers are housed.

 

When you checkout on Amazon, and you’re at the screen where you select the shipping address, you would click on the range "a" pin icon to see nearby pick-up locations.

From there, choose “Amazon Hub Locker – Dugout.”

Once Amazon delivers to the “Dugout” Lockers location, you will receive a notification from Amazon and have three (3) days to pick up the item.

Amazon One-Time Passwords 

For certain shipments, Amazon may require a One-Time Password. For these shipments, we recommend you email Campus Postal Services with the tracking number and password information so the mail clerks can accept and process the shipment. If you received a One-Time Password from Amazon, we recommend you email Campus Postal Services with the tracking number and One-Time Password code so that we can accept and process the package.  

 

KSU Student Mail FAQs

  • You will receive an email with pick-up codes which contain an identification and authentication code. The email will be sent from CampusPostalServices@Kennesaw.edu.

    If using the Outlook App, the email may appear in your "Other" folder instead of your inbox.

  • If for any reason you are unable to pick up a package or mail, another individual may be designated to pick up the item(s) on your behalf from Student Mail Services. The recipient must forward the received email to talonexpress@kennesaw.edu with the name of the authorized individual picking up the item. The individual picking up the item must bring a picture ID.
  • Items received from an unknown recipient will not be logged in; these items will be held for 10 days before being returned to the sender. It is the responsibility of the recipient to check with Student Mail Services if they are expecting a package or mail and have not received an email notification. Recipients should be prepared to provide as much information as possible about the item, including the tracking number and sender name.

  • If you are a non-residential student and would like to receive on-campus mail, you must complete the Campus Mailing Address Rental Form. The annual fee is $40 and covers fall and spring semesters. Reservations are on a first-come, first-served basis.  

    If a non-residential student receives an item and they have not completed the Campus Mailing Address Rental Form, their item will be returned to the sender the same day it was received.

  • Mail forwarding is available for students who have graduated or those who are no longer students.

    USPS Mail

    Students that have moved or graduated can have their first-class letter mail forwarded for up to a period of three (3) months.

    Parcels received will be returned to the sender. 

    The USPS will not accept mail forwarding requests from students that move. 

    It is the student’s responsibility to update their current mailing address with anyone who sends mail or packages.

    In order to get your mail forwarded to a new address, please fill out the mail forwarding request form.

     
    FedEx, UPS and DHL

    Mail from these carriers cannot be forwarded.

    • Students need to contact these carriers to have their packages shipped from Talon Express to an alternative address.
    • Labels are available for purchase at Talon Express to have your package shipped to an alternative address.
    • Students can email shipping labels to Talon Express, and Talon Express will ship the package to the address on the label.


    After 10 days, packages will be returned to the sender unless other arrangements have been made.

  • For all items received (i.e. food, flowers, etc.), the student will receive an email notification for pickup within 72 hours. After this time period, if the item has not been picked up or the department has not been notified, the item will be returned to the sender.

Note: Illegal contraband is not permitted through KSU Postal Services.