Employment Opportunities

 

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia’s colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university’s vibrant culture, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

The Director of Operations plays a pivotal role in overseeing and optimizing the day-to-day activities of MARB and Library Services to ensure efficiency, productivity, and adherence to strategic goals. This leadership position is responsible for developing and implementing operational policies, procedures, and initiatives that align with the overall business objectives. The primary purpose of the Director of Operations is to enhance organizational performance, streamline processes, and drive continuous improvement across various departments. This role involves strategic planning, resource allocation, and collaboration with key stakeholders to achieve operational excellence and support the overall mission of MARB and Library Services. It also focuses on managing and developing a high-performing team, fostering a culture of accountability, and contributing to the long-term growth and success of the organization.

 

KEY RESPONSIBILITIES:

1. Provides oversight and management of facilities for MARB and Library Services, including building maintenance, space allocation and usage, and capital projects.
2. Responsible for recruiting, hiring, onboarding, and disciplinary actions. Assists with staff professional development.
3. Lead and motivate cross-functional teams in the operations unit, including budget staff, facilities maintenance team, and communications. Foster a culture of collaboration and high performance while providing guidance and support ensuring coordination across all functions.
4. Communicate and explain new directives, policies, or procedures to managers; for major changes, meet with entire operations staff to explain changes, answer questions, and maintain morale.
5. Identify potential risks and implement strategies to mitigate them, ensuring compliance with all University, BOR, USG, state, and federal policies, rules, and regulations.
6. Advises the AVP and leadership team on long-range goals and strategic planning initiatives, departmental policies and procedures development, planning, and allocation of resources.
7. Collaborating with leadership, develop and execute operational strategies that align with the overall objectives of MARB and Library Services.
8.  Establish and ensure stability and sustainability of department budgets in compliance with university policy and procedures. Monitor expenses and identify opportunities for cost-saving.
9. Optimizes resource allocation to maximize productivity and efficiency and oversees inventory management, procurement, and vendor relationships.
10. Implement continuous improvement initiatives to enhance operational effectiveness.
11. Facilitates high-level administrative processes between the department and the Office of Academic Affairs and campus stakeholders.
12. Assists with assessment and accreditation processes including AACSB and SACS (budget, data collection, compliance, coordination).
13. Oversees department marketing, strategic advertising, design, and internal and external relations.
14. Assist in communicating the vision and strategic initiatives for MARB and Library Services to further branding and awareness of programs and research.

 

Required Qualifications

• Educational Requirements
  • Bachelor's degree from an accredited institution of higher education
• Other Required Qualifications
  • Current, valid and unrestricted driver's license

Required Experience

• Ten (10) years of relevant work experience, including supervisory and budget management

Preferred Qualifications

• Preferred Educational Qualifications
• Advanced degree from an accredited institution of higher education

Preferred Experience

• Experience working in academic museums, libraries, or non-profit organizations

 

Knowledge, Skills, & Abilities

ABILITIES

• Able to meet with various constituencies and communicate professionally and effectively.
• Able to coordinate across multiple domains of responsibility in support of the overall mission of the department.
• Able to supervise several individuals directly but also coordinate and synthesize work and outcomes across multiple domains.
• Able to provide motivation and direction to the MARB and Library Services teams and staff by effectively handling and delegating responsibilities.
• Able to build and maintain relationships with a variety of constituents.
• Able to work independently and collaboratively.
• Able to handle multiple tasks or projects at one time meeting assigned deadlines.
• Demonstrated ability to develop and implement process improvements and drive operational efficiency

KNOWLEDGE

• Knowledge of accounting, budgeting, and financial principles
• Knowledge of federal, state, USG, and university policies, guidelines, rules, and regulations

SKILLS

• Excellent budget, process, analytical and problem-solving abilities.
• Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills.
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow-up skills.
• Strong customer service skills and phone and e-mail etiquette

 

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

• This is a supervisory position.
• This position has financial responsibilities.
• This position will be required to drive.
• This role is considered a position of trust.
• This position requires a purchasing card (P-Card).
• This position may travel 1% - 24% of the time
• This position does not require security clearance.

Background Check

• Credit Report
• Standard Enhanced
• Education
• DMV
• 9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia.  Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect.  We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.   

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. 

Job Summary

Plans and implements program initiatives for the assigned college, department, and/or unit. Participates in the generation of program resources, communication, design and development of operating goals, objectives, and protocols. Serves as primary point for program implementation and operational matters. Provides technical, professional and programmatic guidance, consultation, and support.

 

Key Responsibilities:

1. Develops, plans and coordinates the implementation and execution of programs, special projects, events and other initiatives designed to achieve the overall mission, goals, and objectives of the assigned program(s) and/or department(s)
2. Oversees and administers all facets and activities related to day-to-day operations of the assigned program(s) and/or departments
3. Serves as liaison with internal and external clients on all matters relating to program and/or department activities
4. Provides, administers and/or coordinates the provision of technical guidance, consultation, related support to clientele within area of program focus
5. Assists with forecast projections and budget for each fiscal year and evaluates progress towards financial goals and may be responsible for the program or department¿s purchasing card (PCard)
6. Prepares and delivers presentations and collateral for program and/or department and events
7. Coordinates and administers the collection, compilation, and analysis of program activity data, prepares comprehensive program reports and evaluation summaries
8. May coordinate, administer and monitor social media presence and program outreach
9. May supervise and/or lead assigned staff and/or students assistants

 

Department Specific Tasks and Responsibilities: 

1. Provides leadership, direction, and expertise for resource sharing to ensure the timely and efficient delivery of all resource sharing services (ILL, GIL Express, ARCHE, repository, intra-campus, document delivery, and purchase on demand) for all faculty, staff, and students as well as our library partners.
2. Serves as an expert in resource sharing, solving complex problems such as copyright compliance, damaged borrowing, and lending items, incorrect or incomplete requests, difficult citations, and complex patron problems.
3. Maintains a knowledge of copyright compliance laws and regulations for interlibrary loans.
4. Maintains and adopts reciprocal agreements between libraries.
5. Knowledge of all duties assigned to the Program Assistant ¿ Resource Sharing.

Required Qualifications

• Educational Requirements
  
  • Bachelor's degree from an accredited institution of higher education in related field
• Required Experience
  
  • One (1) years of related work experience

 

Preferred Qualifications

• Preferred Experience
  • Previous experience with program development and coordination
  • Previous experience in higher education

Knowledge, Skills, & Abilities

ABILITIES

• Able to devise, develop, collect and analyze statistical information and reports
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Ability to make administrative and/or procedural decisions and judgments

 

KNOWLEDGE

• Demonstrated professional knowledge and operational expertise within designated area of program focus

 

SKILLS

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time
• management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

 

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia.  Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating.  In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect.  We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.   

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. 

Job Summary

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures. 

Typical Schedule during Fall and Spring Semesters:

Sunday 1PM-9PM
Monday-Thursday 2PM-11PM

 

Key Responsibilities:

• Provides excellent customer service to KSU students, faculty, staff, and the broader community
• Proactively engages and assists library users with discovering and accessing library content and shared resources
• Determines customer need through thoughtful inquiry
• Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units
• Utilizes and troubleshoots software and hardware necessary for library functions such as KSU's integrated library system, Microsoft Office Suite, printers, and copiers, etc.
• Opens and closes library facilities, may act as senior staff present during evenings and weekends
• Assists with the development of KSU Library policies and procedures
• Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels
• Participates in a variety of library projects and initiatives, as assigned
• Gathers and analyzes statistics and data on activities and provide reports as needed
• Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members
• Provides guidance, direction, and supervision of student assistants working on scheduled shifts

 

Required Qualifications

• Educational Requirements
  • Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience
• Required Experience
  • Two (2) years of related customer service or office support experience.

Preferred Qualifications

• Preferred Educational Qualifications
  • An advanced degree from an accredited institution of higher education in a related field
• Preferred Experience
  • Previous experience in an academic library, public library, or media center

 

Knowledge, Skills, & Abilities

ABILITIES

• Able to engage in learning opportunities to gain a broader knowledge of the services of the organization
• Able to maintain confidentiality
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
   

SKILLS

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

 

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position requires a purchasing card (P-Card).
• This position may travel 1% - 24% of the time.

Background Check

• Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.  Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.  Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.