Custom Assistance in Your Work and Personal Life

An EAP is professional help when you need it in your work or personal life.  It's trained knowledgeable resources to provide advice for the many life issues we all face.  As a KSU employee, you and your family have the benefit of a customized assistance program which offers professional counseling and consultation through My Life Expert by Acentra. (Log in as a USGGuest for general reference or sign up to create your own individual user ID and password to personalize your experience on the website.)

EAP Provider at Kennesaw State

The University System of Georgia is partnering with Acentra, a nationally recognized healthcare management company, to provide Employee Assistance Program (EAP) services effective July 1, which includes in-person counseling sessions, referrals to community resources, supervisory consultations, crisis support and work-life referrals. Acentra's services will enable employees to access counseling sessions through a large network of professionals throughout the region.

Counseling Services with Acentra

  • Phone support for crises and emergencies, provided by counselors who hold masters and doctoral degrees.
  • Phone support to arrange for in-person counseling.
  • Up to four in-person counseling sessions (per incident per year) for a range of personal issues, including depression, work-family balance, and substance abuse concerns.
  • Services accessible 24 hours a day, seven days a week.

Counseling Expectations

  • Counseling services at KSU will always be kept confidential.
  • Counseling will always be free to employees, covered dependents, and anyone regularly living in the household.
  • Counseling will always be timely and convenient:
    • Appointments with a licensed counselor are available within three to five days near where employees work or live.
    • Appointments can be scheduled sooner if an urgent situation arises.

EAP No-Cost Services for Work-Life Situations

 Resources and referrals for dependent care-related services, in addition to emergency back-up childcare and eldercare.
Assistance in locating household and daily living resources, including pet care services, home repairs, travel planning, and event scheduling.

Up to 30 minutes of financial consultation with a Certified Financial Planner or a Certified Public Accountant, per issue. Up to 30 minutes consultation with an attorney and a 25 percent discount if you decide to retain an attorney, per issue. These professionals will discuss concerns and provide suggestions on many issues, including

  • Bankruptcy
  • Civil/Criminal Disputes
  • Divorce
  • Immigration
  • Credit Issues
  • Retirement and Estate Planning
  • Tenant's Rights
  • Taxes
  • Wills

 

Visit https://usg.mylifeexpert.com for a wealth of on-demand resources, including articles, self-assessments, resources, and training on a wide range of topics, such as addiction, grief, anxiety, and parenting.

Contact Acentra

To contact Acentra, call 844.243.4440 anytime, 24/7. You can also confidentially request support at https://usg.mylifeexpert.com.

Frequently Asked Questions

  • Although the program services go live on July 1, you may contact Acentra via the toll-free number, 844.243.4440, as early as June 24, to schedule an appointment with an Acentra Network provider on or after July 1.
  • Please contact Acentra at 844.243.4440 if you would like to continue EAP services after the July 1, 2019 transition. If the provider you are currently seeing is a part of the Acentra provider network, you can contact Acentra on July 1 to secure authorization to continue seeing that provider. However, if your current provider is not affiliated with Acentra, an Acentra representative would reach out to the provider in an effort to allow your services to continue and invite them to join the Acentra provider network.
  • Yes, if you have a provider you would like to see considered for the Acentra provider network, you may email us your request to eapcredentialing@Acentra.com. Please include the provider’s name, city, and phone number (if available) and Acentra will make outreach. You may also call our toll-free number, and a representative from Acentra will gather the information to make outreach regarding the network application process.
  • The EAP with Acentra is available to employees that work for USG. Family members that live in the same household as the eligible employee are also able to participate in the program.
  • No, all calls/discussions with Acentra and the Acentra provider network are confidential and are not reported back to agencies.