Frequently Asked Questions

Event access is automatically granted based on an approved event reservation. Access will only be valid during the timeframe of the event. To receive access to your reserved space, event reservations must be completed at least 24 hours prior to the event. For weekend events, reservations must be completed the preceding Friday at 12 PM. 

Managers may submit access requests using Decisions for their new direct reports for specific locations including offices, office suites and buildings once the new employee has received their Talon Card from the Talon One Service Center.

You can deactivate your lost card by logging into the MyCard Manager portal, or using the eAccounts app from your mobile device. 

Using the KSU MyCard Manager website: 

• Select Card Services on the top of the page. 
• Under Deactivate Card, select the card or mobile ID you wish to deactivate. 
• Click Deactivate Card at the bottom right. 

Using the eAccounts mobile app: 

• Tap the gear ⚙ icon in the top right corner 
• Tap Card Management 
• Tap on the card or mobile ID you wish to deactivate 

If you lose your mobile device, get a new mobile device, or need a replacement talon card please visit the Talon One Service Center.

Door Access uses the Decisions workflow system to streamline access approvals and process and grant access efficiently. The Decisions platform is also used for other non-Door Access related processes across campus. 

Door Access recommends that each department have a staff member with access to all department spaces to assist staff that have forgotten their Talon Card or locked themselves out of their office. Public Safety and Door Access are not authorized to unlock office or building doors. 

If a person you supervise or sponsor needs their access removed under urgent circumstances, please email dooraccess@kennesaw.edu with the individual's full name, KSU ID number and details about what access should be removed. Once your email has been submitted, please call Door Access at 470-578-6726 to let them know you have an urgent access removal request.

If a person you supervise or sponsor no longer needs door access, please email dooraccess@kennesaw.edu with the individual's full name, their KSU ID number and details about what access should be removed.

The new manager of the employee should email dooraccess@kennesaw.edu with the individual's full name, their KSU ID number, details about what access should be removed from their previous role/department and what access should be added for their new role/department.

• An Access Group is a grouping of doors a department or subset of employees require access to. For example, all department staff may need access to shared doors such as building entrances, suite entrance(s), conference room(s), hallway doors, breakroom(s), etc., that are shared by the department. This allows department staff to request and gain access to multiple doors rather than requesting doors individually.
• Door Access maintains a list of Access Groups and updates these as needed when departments and their spaces evolve.
• For assistance with Access Groups, please email dooraccess@kennesaw.edu or call 470-578-6726

To create or update an Access Group, please email dooraccess@kennesaw.edu or call 470-578-6726. Our customer service team will assist in developing streamlined Access Groups that work well for your department.

Universal Access is automatically granted to faculty and staff within their first week of employment. It includes general classrooms, labs, and meeting spaces across both campuses. 

To maintain access, your Talon Card must be updated every seven days or sooner for some users. 

Each time you update your Talon Card it re-authenticates your door access rights. An update is also required when new access privileges are added. If you have a phone and watch with a Mobile Talon Card, both devices must be updated individually. 

To update your Mobile or Physical Talon Card, hold it to a HotSpot. It takes about five seconds to update your Talon Card.

The  black or silver card reader devices outside most exterior building doors are HotSpots. These readers update your card even when the building doors are unlocked. If you need help locating a HotSpot, please contact our customer service team at dooraccess@kennesaw.edu or call 470-578-6726.

If the door does not unlock, please hold your device to the lock again and ensure that you hold the device in front of the lock for several seconds without removing the device. If the door still will not unlock, please visit the Talon One Service Center to troubleshoot the concern.

No. Your Talon Card stores your access in the card; however, you must update your card again at a HotSpot to refresh your access. Until you update, you will not be able to use your Talon Card to access spaces on campus.